any interested individual trder/trader group can make a request to the authority.
request should be made to the director general of the consumer affairs authority.
there is no pre-designed application form. applicants are welcome to apply through letters.
step 1: complaint from trader/tradergroup on any restrictive trade agreement which is anticompetitive/ restrictive to trade.
step 2: study the complaint.
step 3: invite the particular traders/ association to obtain their views on same.
step 4: if the caa is of the opinion that such agreement affects consumers.
step 5: instruct the trader/association on the eliminative such trade practices.
the authority may reject any complaint from further investigation
- if there is no any harmful economic consequences
- if the complaint is proven to be a fraudulent
the trader / manufacturer can appeal against the authority’s decision in the court of appeal, if the trader/manufacturer is unsatisfied with the outcome.
process time line:
the council will take two months time for investigate and give their recommendations.
the authority will take one month time for execute those recommendations.
submission time line:
working days - monday to friday
counter open hours - 8:15 to 4:15 hrs
holidays - public & mercantile holidays
cost related to the services
cost: cost is borne by the authority
fee: there is no fee involved in this service
penalty: no fines involved in providing the service
surcharges: no additional costs involved in the service
organization informationconsumer affairs authority
1st & 2nd floor,
mrs. chandrika thilakarathne
telephones:+94-11-2445897 / +94-11-2393495 / +94-11-2393577 hot line +94-11-3134446-8
fax nos:+94-11-2399148 / +94-11-2321696
email:firstname.lastname@example.org / email@example.com